Privacy Policy

Introduction

English Engine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our training center, use our website, or enroll in our courses.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Enroll in our courses
• Book a demo class
• Fill out contact forms on our website
• Call or message us via phone, WhatsApp, or email
• Provide feedback or testimonials

The personal information we collect may include:

• Name
• Email address
• Phone number
• Physical address
• Date of birth
• Educational background
• Employment information
• ID proof (Aadhaar, PAN, Passport) for enrollment
• Photographs for ID cards

1.2 Academic Information

When you enroll in our courses, we collect:

• Attendance records
• Performance evaluations
• Test scores and assessments
• Course completion certificates
• Feedback and progress reports

1.3 Payment Information

For course enrollment, we collect:

• Payment method details
• Transaction records
• Receipt information

Note: We do not store complete credit/debit card information. Payment processing is handled by secure third-party payment gateways.

1.4 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver our English training courses and related services
• Communication: Contact you about your enrollment, classes, and schedule changes
• Improvement: Improve our teaching methods and course content
• Marketing: Send you information about new courses, offers, and updates (with your consent)
• Administration: Process payments, maintain records, and manage student accounts
• Legal Compliance: Comply with legal obligations and protect our rights
• Support: Respond to your inquiries and provide customer support

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting
• Email communications
• SMS and WhatsApp messaging
• Data storage and backup

These service providers are bound by confidentiality agreements and are only permitted to use your information to provide services to us.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and property
• Investigation of fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this privacy policy.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data storage systems
• Encryption of sensitive information
• Access controls and authentication
• Regular security audits
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Student academic records are retained for a minimum of 5 years as per educational institution guidelines. After this period, we securely delete or anonymize your information unless longer retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Update

You can access and update your personal information by contacting us. We will respond within 30 days.

6.2 Correction

You can request correction of inaccurate or incomplete information.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

6.4 Opt-Out

You can opt out of marketing communications by:

• Clicking "unsubscribe" in emails
• Contacting us directly
• Updating your preferences in your student account

Note: Even if you opt out of marketing, we may still send you administrative messages related to your enrollment and services.

6.5 Data Portability

You can request a copy of your personal information in a portable format.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website performance
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment gateways). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16, we will take steps to delete it.

For students under 18, we require parental or guardian consent for enrollment.

10. International Data Transfers

Your information is primarily processed and stored in India. If we transfer your information outside India, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice at our training center

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

13. Consent

By using our services, visiting our training center, or submitting your information through our website or other channels, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

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This Privacy Policy is effective as of December 10, 2025. English Engine reserves the right to modify this policy at any time. Please check this page periodically for updates.